Welcome To Our Customer Info Center!
- When I try to check out, the website says my billing address is wrong. What should I do?
- I have multiple charges on my credit card! What should I do?
- I want to use a third party gift card on my order. Is this possible?
- What payment methods do you accept?
- I’m an international customer. Will I have to pay customs?
- Will I have to pay sales tax on my order? See all 10 articles
- How do I redeem the rest of my gift certificate or store credit code if I’ve already used part of it?
- The website says my coupon code is invalid. What should I do?
- The website says my gift certificate code is invalid. What do I do?
- How do I apply a coupon code?
- How do I enter my gift certificate or store credit code?
- ★ Frequently Asked Questions
- I purchased an item at full price, and now it's on sale. What should I do?
- How can I share outfit photos with the ModCloth community?
- What is My Measurements? How do I use it?
- Does ModCloth have a store I can visit?
- I received a restock notification, but the item was out of stock again. Why? See all 8 articles
- My order status says 'Pending.' When will it ship?
- My order status is “Returned,” but I haven’t returned anything. What happened?
- My order status is “Cancelled,” but I didn’t cancel it. What happened?
- Can I cancel my order?
- Can I remove, add, or change items in my order after it’s been placed?
- I was emailed about confirming my order. What should I do? See all 7 articles
Stay updated with announcements, get answers from the community and share your feature suggestions with us.
Need help? Reach out to us via chat, phone, or
email. You may also submit a request from the link above.
Need help? Reach out to us via chat, phone, or email. You may also submit a request from the link above.