Welcome To Our Customer Info Center!
- ★ How do I return an item or items for a store credit or a refund?
- ★ How do I generate a return shipping label?
- Returns & Exchanges Policy
- What happens after I send off my return?
- I don't have my original invoice. How do I get another one?
- How do I exchange an item?
- ★ Shipping Information
- ★ International Shipping
- Holiday 2014 International & Military Shipping Cutoffs
- Holiday 2014 Domestic Shipping Cutoffs
- Canadian Customs Questions?
- What are your shipping rates and methods?
- When I try to check out, the website says my billing address is wrong. What should I do?
- I have multiple charges on my credit card! What should I do?
- I want to use a third party gift card on my order. Is this possible?
- What payment methods do you accept?
- I’m an international customer. Will I have to pay customs?
- Will I have to pay sales tax on my order?
- How do I redeem the rest of my gift certificate or store credit code if I’ve already used part of it?
- The website says my coupon code is invalid. What should I do?
- The website says my gift certificate code is invalid. What do I do?
- How do I apply a coupon code?
- How do I enter my gift certificate or store credit code?
- Trend watch: Weddings
- How do I take the perfect outfit photo?
- Can you help me get out of a style rut?
- Can you help me find the perfect Prom dress?
- What should I wear for a vintage wedding look?
- Looking for a retro look from a specific decade?
- ★ Frequently Asked Questions
- I purchased an item at full price, and now it's on sale. What should I do?
- How can I share outfit photos with the ModCloth community?
- What is My Measurements? How do I use it?
- Does ModCloth have a store I can visit?
- I received a restock notification, but the item was out of stock again. Why?
- My order status says 'Pending.' When will it ship?
- My order status is “Returned,” but I haven’t returned anything. What happened?
- My order status is “Cancelled,” but I didn’t cancel it. What happened?
- Can I cancel my order?
- Can I remove, add, or change items in my order after it’s been placed?
- I was emailed about confirming my order. What should I do?
- Can you give me styling suggestions for an item I bought or love?
- Designer Spotlight: Vince Camuto
- What size should I order?
- How does vintage sizing work?
- Where do you find your vintage items?
- Why are vintage items always out of stock?
Stay updated with announcements, get answers from the community and share your feature suggestions with us.
Need help? Reach out to us via chat, phone, or
email. You may also submit a request from the link above.
Need help? Reach out to us via chat, phone, or email. You may also submit a request from the link above.