Welcome To Our Customer Info Center!
Promoted articles
Returns & Exchanges
Returns & Exchanges
- ★ Holiday 2014 Extended Returns Policy
- ★ How do I generate a return shipping label?
- How do I return an item or items for a store credit or a refund?
- Returns & Exchanges Policy
- What happens after I send off my return?
- I don't have my original invoice. How do I get another one?
Shipping Questions
Shipping Questions
- ★ Holiday 2014 International & Military Shipping Cutoffs
- ★ Holiday 2014 Domestic Shipping Cutoffs
- Canadian Customs Questions?
- Shipping Information
- International Shipping
- What are your shipping rates and methods?
Checkout Questions
Checkout Problems
- When I try to check out, the website says my billing address is wrong. What should I do?
- I have multiple charges on my credit card! What should I do?
- I want to use a third party gift card on my order. Is this possible?
- What payment methods do you accept?
- I’m an international customer. Will I have to pay customs?
- Will I have to pay sales tax on my order?
Store Credit, Gift Certificates & Coupons
- How do I redeem the rest of my gift certificate or store credit code if I’ve already used part of it?
- The website says my coupon code is invalid. What should I do?
- The website says my gift certificate code is invalid. What do I do?
- How do I apply a coupon code?
- How do I enter my gift certificate or store credit code?
ModStylists & Community
ModStylists
- Trend watch: Weddings
- How do I take the perfect outfit photo?
- Can you help me get out of a style rut?
- Can you help me find the perfect Prom dress?
- What should I wear for a vintage wedding look?
- Looking for a retro look from a specific decade?
Community (Reviews, Be the Buyer, etc.)
General Questions
General Questions
- I purchased an item at full price, and now it's on sale. What should I do?
- FAQ
- How can I share outfit photos with the ModCloth community?
- What is My Measurements? How do I use it?
- Does ModCloth have a store I can visit?
- I received a restock notification, but the item was out of stock again. Why?
Order Status Questions
- My order status says 'Pending.' When will it ship?
- My order status is “Returned,” but I haven’t returned anything. What happened?
- My order status is “Cancelled,” but I didn’t cancel it. What happened?
- Can I cancel my order?
- Can I remove, add, or change items in my order after it’s been placed?
- I was emailed about confirming my order. What should I do?
Urgent Announcements
Product Questions
Product Questions
- Can you give me styling suggestions for an item I bought or love?
- Designer Spotlight: Vince Camuto
- What size should I order?
- How does vintage sizing work?
- Where do you find your vintage items?
- Why are vintage items always out of stock?