International Returns Eligibility Window: To qualify for a refund, items must be received back to our Fulfillment Center within 60 days of your original order shipment date (as printed on your packing slip).
Returns for store credit must be received back to our Fulfillment Center within 90 days of your original order shipment date.
Simply place the item in the same box we sent you it in originally (or a different one), include your invoice*, and then return the package to:
2250 Roswell Drive
Pittsburgh, PA 15205
*We're going green! Orders placed for a single item no longer have an invoice included. If you need to return your item, print out your order confirmation email or write down your order number on a piece of paper so our returns team knows where your item came from!
At this time, we do not offer a return shipping label for our International customers, but you are free to use the shipping method of your choosing to send your items back to us! We always recommend one that provides a tracking number so that you can follow your return on it's journey back to us.
Once we receive and process your request, our returns team will notify you via email!
Please know that we do not offer exchanges for our International customers. If you'd like to try a new size for an item you purchased, contact our Customer Care team at 888-495-9699 and they'll walk you through placing a new order!