We strive to offer you high-quality items, but once in a blue moon, something slips by that is not up to our standards. We're so sorry that your item arrived in less-than-perfect condition!
Be sure to contact Customer Care right away if anything is ever amiss with an item. You can call Customer Care at (888) 495-9699, email us at firstname.lastname@example.org, or contact us via Live Chat. We pride ourselves on the quality of our products and will work with you to help make things right.