What are customs and duties?
Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another.
How are customs and duties determined?
Customs and duties are based on various factors, but specifically:
Country of Origin (manufacturing and textiles)
Value of an item (original value, even if the item is on sale)
What other fees (besides duties) am I subject to upon delivery?
There can be additional fees upon delivery beyond taxes and duties.
For example, Canada Post charges a flat, non-refundable fee of $9.95 for all deliveries. Additional fees can include:
Brokerage fee (varies)
Bond Fees-- Usually Bond Fees can be a $10 minimum. And then there is a collection fee of $4.25 upon delivery (It’s always best to highly encourage the customer to pay their fees in advance)
Also, there can be a fee for each additional classification line after the 5 lines ($4.50 per line). So for example, if a customer purchases more than 5 items, they can be charged a fee of $4.50 for each additional item.
Our expedited methods have tracking and faster transit times, but there are in general higher fees than USPS First-Class Mail International.
What about taxes?
You may be subject to taxes upon delivery, this mainly depends on your Province/Territory.**
**these rates are subject to change
Can these taxes and duties be estimated before delivery?
At this time, we do not have the ability to estimate taxes and delivery before delivery.
Canadian customers can use this link to estimate Duty & Taxes:
Is there any way to curb customs/duties?
Per the North Atlantic Free Trade Agreement (NAFTA), we cannot charge duties on US manufactured items. So if you search “Made in USA” on the main ModCloth page, you will get a wide variety of US-made clothing (link here: http://www.modcloth.com/shop/search?keyword=made+in+USA). Sometimes the CBSA will still charge customs on materials/textiles not being manufactured in the US.
I applied a coupon code on my order? Will I be charged customs based on the original price or the discounted price?
If you used a coupon on your order, you will be charged the original price. We are legally obligated by Border Agencies to show the original price of that item. The coupon code was applied at the end of checkout, so the discount will be reflected at the bottom of the invoice.
But what if I didn’t use a coupon? I.e., I purchased an item that was marked down 20% off from the original price.
If you purchased a red-line sale item, that sale value will be reflected on the invoice (Not the original price). For example, I added the Head of the Game Bottle Opener to my Shopping bag and it is currently priced at $13.99. It was marked down 20% off. When the customs agency receives this order, the invoice will list the opened at the marked down price, $13.99.
Can ModCloth refund customs?
We cannot reimburse customs in any capacity. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order.
Wait, where does it even say ModCloth orders might incur customs?
We discuss additional fees on our International shipping page (http://www.modcloth.com/help/international-shipping). Also, a warning is issued on the Shipping page during checkout. Please see Screencap below:
*For all things Canadian Customs related, here is a helpful link:
*For all things UK Customs related, here is a helpful link:
*For all customs inquiries in Australia, here is a helpful link: http://www.customs.gov.au/site/page5834.asp
**Here are some helpful links on all things Custom-related: