We like to keep in touch with our community, so we send our members emails about fun features, contests, and sales, in addition to other news and important order info. We also take care to respond to every customer email that we receive. So, if you've joined ModCloth but aren't receiving these emails, or if you're simply having trouble communicating with us, we're sorry!
Gmail, Yahoo!, and Hotmail can mistakenly block ModCloth messages as spam, and many of our customers who have these addresses don't receive our messages at all. If your address is through one of those providers, this is most likely the reason. But, you can adjust your settings to make sure our emails get to your inbox and not your spam folder. Here's how to do it withGmail, Hotmail, and Yahoo. If that's not the problem, give us a call at 1-888-495-9699, and we'll happily help you over the phone.