SOMETHING NOT WORKING? TRY THESE:
Why can’t I get my code for a 20% reward? I’m getting an error message.
A few things might be happening:
- We lost track of you.
You might have tried to create an account without using the valid referral link that your friend sent you. Try making sure you have cookies turned on, click your referral link again, login to your new account, then go to http://www.modcloth.com/welcome to receive your new code.
- You referred yourself.
We don’t allow self-referrals, silly.
Someone referred me and I created a new account, but I don’t see my code for a 20% reward. Where is it?
We probably couldn’t tell that you clicked a valid referral link. First, make sure you have cookies turned on, then click your referral link again, login to your new account, and go to http://www.modcloth.com/welcome to receive your new code.
I referred some peeps, but I’m not receiving any emails or rewards. What’s up with that?
We won’t contact you unless your friends make a qualified purchase and enough time has passed that we know they didn’t return their order. Patience, young grasshopper.
Why isn’t my coupon code working??
First, make sure your order totals $50 or more (gift certificates don’t count, by the way). Then, be sure to select the ‘Apply a Discount’ link at checkout to apply your code. Also, make sure you’re using your coupon code within 6 months of issue. Code still not working? Contact our customer support and we’ll look into it.
Am I eligible to participate?
You must be 18 years or older and a legal resident of the United States or anywhere else that the law of residence permits. Oh, and you must be a real person. See our Terms and Conditions for more specifics.
How many friends can I invite?
The more, the merrier! You can invite all the friends, family members, and coworkers you know, whether their style leans towards retro or ‘right now.’ However, please be aware that you can only receive 20% rewards for up to 8 referrals total.
I referred someone. How long does it take to get my 20% reward?
First, the friend you referred needs to make a qualifying purchase. Once they do and we make sure everything checks out, we’ll email you your 20% reward. It usually takes about six (6) weeks after your friend makes their purchase.
How long will my 20% reward coupon code last?
For both the referrers and their friends who get referred, the coupon codes for 20% rewards will be usable for up to six (6) months from the date they were issued. Don’t forget to use them!
Can I use more than one coupon at a time?
No, that would be cheating! You can only apply one coupon code per purchase of $50 or more. Also, please note that you cannot use your coupon code to purchase a gift certificate.
Don’t see the answer to your question? Let us know at firstname.lastname@example.org and we’ll help!